The Experience Design Manager will work on the Zelis Payments and Communication Product team to help assess, build, optimize and monetize payer customer journeys and experiences that drive value, satisfaction and loyalty. If you have a customer-centric mindset, experience independently leading projects through an established software development lifecycle, this may be the role for you! You will utilize business and customer data to identify opportunities, measure impact, and tell impactful stories. The successful candidate will drive multiple projects at once and have a highly collaborative approach.

Location and Workplace Flexibility: We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. This role does require the ability to travel 5-10% of the time for in-person meetings.

Responsibilities:

• Maintain an ongoing perspective around the voice of the customer and advocate for customer-centric solutions. Translate insights into product requirements.

• Meet with business partners to understand business needs and translate those needs into requirements.

• Establish and track project plans and KPIs, as well manage a global view of work underway and the story of progress.

• Manage the end-to-end delivery of customer experience initiatives, including but not limited to:

  • Document & refine requirements

  • Identify & help source data needs

  • Coordinate QA and UAT

  • Write internal & external documentation of new & modified features

  • Partner with key stakeholders on rollout plans

Requirements:

• 5+ years strong project management experience

• 5+ years of experience using PowerPoint for visual storytelling

• 5+ years of experience advising on UX design

• 5+ years sourcing, analyzing and visualizing data

• Hold subject matter expertise in customer insights, business, planning and analysis

Preferred Qualifications:

• Bachelor’s Degree or equivalent work experience

• Experience with JIRA

• Experience in the healthcare and/or payments industry

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

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