Technical Workday Practice Lead

Location and Workplace Flexibility:

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

We are seeking a dedicated and detail-oriented Technical Workday Practice Lead to join our team. This role will be pivotal in bridging the gap between business stakeholders and technical teams, ensuring effective communication and alignment. The ideal candidate will manage our Workday relationship, oversee projects and prioritization, ensure control and compliance, and provide daily support and ongoing maintenance.

Manage the Workday environment and provide technology support for implementations and business functions, troubleshoot issues, plus manage controls and governance.

Business Liaison:

• Collaborate with business stakeholders to understand business needs and processes.

• Function as a liaison between the business and technical teams to ensure alignment and effective communication.

• Partner with business units to conduct data analysis, generate trends and insights, and support decision-making and process improvements.

• Develop and maintain custom reports and dashboards to meet business needs.

Workday Relationship Management:

• Partner with the Workday Customer Relationship Manager and Account Executive to review Workday installations and practices.

• Manage and maintain the Workday tenants, renewals, and licenses.

• Work with Workday Account Management for renewals and new products to meet business needs.

Projects and Prioritization:

• Identify Workday needs across the organization and work to prioritize them.

• Guide stakeholders through the implementation process, ensuring that the system meets their needs.

Control and Compliance:

• Ensure data integrity and accuracy within the Workday system.

• Recommend changes to improve efficiencies and implement best practices.

• Maintain system documentation, ensuring that all system changes are well-documented.

• Implement processes to support audit controls and change management practices.

Daily Support and Ongoing Maintenance:

• Provide technical support and troubleshooting.

• Assist in resolving system issues promptly.

• Provide training to end-users on new functionalities and support them in using the system effectively.

• Offer day-to-day support for Workday-related queries and issues.

Interpersonal Skills:

• Strong analytical and critical thinking skills.

• Excellent communication and people skills.

• Ability to manage multiple tasks and prioritize effectively.

• Detail-oriented with a focus on accuracy and compliance.

• Strong organizational and time management skills.

• Strong customer service skills to support end-users.

• Ability to work well in a team environment; work collaboratively with cross-functional teams.

• Good listening skills to understand stakeholder needs.

• Decision Making: Strong decision-making skills to address business needs.

Required Experience:

• Must have a minimum of 4+ years Workday experience

Preferred Experience:

• Bachelor’s degree

• Workday HCM, Finance and Adaptive and business analysis

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

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