Internal Communications Manager (Remote)

At Zelis, the Internal Marketing Team fosters an interconnected associate community guided by a well-integrated, steady sense of purpose. We are consistently and effectively sharing company updates, leading organizational change management, guiding digital content strategy, evolving our communications channels, and elevating corporate giving and community connections – all while keeping the associate experience in mind.

The Internal Communications Manager is responsible for developing and executing strategic internal communication initiatives that maintains and enhances an already strong organizational culture. This role will help level up the ways we’re reaching associates across all internal channels and oversee the planning and execution of digital content creation and manage video production projects.

You are comfortable speaking in front of a crowd, an excellent writer, and obsessed with project management. You connect dots, hit deadlines, have a high attention to detail, and understand the importance of guiding your plans through efficient review cycles.

Reporting to the Director of Internal Communications, you are enthusiastic, have a growth mindset, and an essential part of a team that is always ideating and pushing the bar higher.

Core Job Responsibilities (including, but not limited to)

Strategy Planning and Support

• Develop and implement rolling comprehensive internal communications strategy that aligns with the organization’s goals and enhances employee engagement.
• Serve as news desk planner for proactive content that showcases employee and leadership storytelling in the form of articles, internal social, video, graphics, etc. shared via internal channels and platforms.
• Support change management initiatives, organization announcements, crisis communications, and related content planning and creation.
• Oversee the production of internal video content, including storyboarding, scripting, filming, and editing to convey key programs, company message alignment, and highlight employee stories.
• Collaborate with Internal Marketing, People & Culture, and BU leadership to create campaigns around impactful initiatives while promoting associate engagement and feedback.
  

Channel, Tactic, and Content Ownership

• Write and edit communication materials, including internal social media updates, Zhub (intranet) newsroom, email organization announcements, and more, ensuring clarity and consistency in messaging.
• Implement and manage channels for associate feedback in internal communications and internal marketing efforts, ensuring that insights are collected, analyzed, and communicated back to leadership.
• Work closely with various departments to ensure alignment of messaging and support for organizational initiatives. Build, manage, and execute high-visibility associate programs and communications that inform, engage, and inspire employees to participate.

Qualifications

• Bachelor’s degree or equivalent military experience.
• 6+ years of experience in internal communications, preferably in technology or modern, fast-paced corporate environment.
• Proficiency in Microsoft applications for company communications – including Modern SharePoint, Viva Engage, and Microsoft Office 365 applications.
• Proven visual design skills, including adapting content across various internal platforms, including for intranet, social, video, and other content systems.
• Strong project management and organizational skills, including the ability to see projects through from start to finish and report on progress.
• Strong relationship building and ability to maintain follow ups.
• Canva and video production experience a plus.
• Ability to handle multiple priorities.
• Ability to interact with various departments and levels.
• Strong writing, formatting, and editing skills.

Location and Workplace Flexibility: We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in ac­­­­­­­­­­­­­­cordance with Company policies.

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Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

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