Position Overview

The Manager, Implementation is responsible for overseeing the successful deployment and integration of products, services, or solutions for clients. This role involves managing implementation projects, coordinating with cross-functional teams, and ensuring that client requirements are met on time and within budget. The Manager will lead a team of implementation specialists and work closely with clients to ensure a smooth and efficient implementation process.

What you’ll do:

• Lead and manage implementation projects from initiation to completion, ensuring timely delivery and alignment with client expectations.

• Partner with Implementation Leads to develop detailed project plans, including timelines, milestones, and resource allocation.

• Build and maintain strong relationships with clients, addressing any concerns or issues promptly and effectively acting as the primary point of contact for escalated issues.

• Lead, mentor, and manage a team of implementation specialists to ensure high performance and productivity.

• Provide training, support, and development opportunities to team members.

• Conduct regular performance reviews, provide feedback, and identify opportunities for professional development.

• Continuously evaluate and improve implementation processes and procedures to enhance efficiency and effectiveness.

• Implement best practices and innovative solutions to improve the implementation experience for clients.

• Work closely with other departments, such as sales, product development, and customer support, to ensure a seamless implementation process.

• Coordinate with internal teams to resolve any technical or operational issues.

• Monitor key performance indicators (KPIs) to measure the effectiveness of implementation projects.

• Provide regular reports and analysis to senior management on implementation performance and metrics.

• Identify potential risks and assist on developing mitigation strategies to ensure successful implementation.

• Monitor and report on risk factors and their impact on project timelines and outcomes.

• Develop and deliver training programs to clients to ensure they are fully equipped to use the implemented products or services.

• Provide ongoing support to client's post-implementation to ensure continued success and satisfaction.

What you’ll bring to Zelis:

• Bachelor's degree in Business, Project Management, Information Technology, or a related field. Or equivalent experience.

• Minimum of 6-8 + years of experience in implementation, project management, or a related field.

• Proven experience in managing complex implementation projects.

• Strong leadership and team management skills.

• Excellent written and verbal communication skills.

• Ability to build and maintain strong client relationships.

• Strong analytical and problem-solving skills.

• Ability to work independently and as part of a team.

• Proficiency in project management software and tools.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.