About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

Are you passionate about blending strategic thinking with operational rigor? Do you thrive in environments where collaboration, innovation, and organizational alignment are key to success? We are seeking a Strategic Operations and Events Manager to join our dynamic team. In this pivotal role, you will be responsible for operationalizing core role strategies, maintaining and evolving roles and responsibilities (R&R), and ensuring the development and documentation of standard operating procedures (SOPs) derived from RACI matrices and business unit (BU) collaboration. In addition, you will manage flagship events such as the CM Summit, Sales & CM Summit, and Client Councils, supporting organizational objectives and fostering stakeholder engagement.

Key Responsibilities

• Operationalize Role Strategy: Transform high-level role strategies and organizational directives into actionable plans and processes. You will ensure that strategies are understood, adopted, and implemented consistently across all relevant teams.

• Roles & Responsibilities Management: Oversee the ongoing definition, refinement, and documentation of roles and responsibilities. Collaborate with business units and cross-functional partners to update R&R and ensure clarity in team deliverables.

• SOP Development and Maintenance: Create, update, and maintain standard operating procedures based on RACI frameworks and stakeholder input. Ensure all processes are documented, accessible, and communicated across the organization.

• Cross-Departmental Collaboration: Serve as a bridge between departments to align operational activities with broader organizational objectives. Facilitate discussions and workshops to foster understanding, remove barriers, and drive adherence to best practices.

• Stakeholder Engagement: Cultivate productive relationships with internal and external stakeholders. Gather feedback, drive consensus, and ensure that the needs of each stakeholder group are represented in operational plans and event execution.

• Continuous Improvement: Identify opportunities for efficiency and performance improvement in operational processes and event management. Champion a culture of innovation, measurement, and iterative refinement.

Required Skills & Qualifications

• Organizational Agility: Demonstrated experience working across departments and functions to achieve alignment and drive organizational objectives.

• Process Design & Documentation: Strong ability to create, document, and optimize operational processes. Experience with RACI matrices and SOP development is highly desirable.

• Strategic Planning: Proven skill in translating strategy into operational initiatives, with the ability to anticipate potential challenges and devise solutions.

• Event Management Expertise: Significant experience in planning, managing, and executing high-profile events for diverse audiences. Ability to coordinate logistics, budgets, and communications with precision.

• Communication & Facilitation: Outstanding written and verbal communication skills. Experience leading workshops, meetings, and presentations to cross-functional teams.

• Stakeholder Management: Ability to engage, negotiate, and build consensus among multiple stakeholder groups both internally and externally.

• Project Management: Skilled in managing multiple projects simultaneously in fast-paced environments, with attention to detail and commitment to deadlines.

• Adaptability: Comfortable with ambiguity and change, able to pivot strategies and processes as organizational needs evolve.

• Technical Proficiency: Familiarity with project management and documentation tools, event management platforms, and collaboration software.

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.