About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

The Senior Okta Administrator will be responsible for the end‑to‑end administration and optimization of the organization’s Okta Identity Cloud for users across India and global locations, ensuring secure and seamless access to business applications. The role is based out of the Hyderabad office and works closely with local and global IT, security, and application teams.

Key responsibilities

• Design, configure, and maintain Okta tenants for users in Hyderabad and other regions, including SSO integrations, MFA, and security policies for cloud and on‑premise applications.
• Lead onboarding of new applications used by India and global teams using SAML, OIDC/OAuth, and SCIM, and manage associated sign‑on and provisioning workflows.
• Manage user lifecycle in Okta in coordination with HR and IT teams in Hyderabad: automated provisioning/de‑provisioning, group/role management, and access assignments.
• Implement and enforce MFA, password policies, and conditional access controls aligned with the organization’s security and compliance standards.
• Monitor Okta logs and dashboards and work with the security operations team (India and global) to investigate authentication issues and security alerts.
• Integrate Okta with Active Directory/Azure AD, HRIS, ITSM, and security tools in the organization’s India and global environment.
• Prepare and maintain documentation, SOPs, and runbooks; mentor junior team members in Hyderabad on Okta and IAM best practices.
• Participate in change management, upgrades, and rollout of new Okta features; provide L2/L3 support for user access issues raised through the local helpdesk.

Required qualifications

• 5+ years of hands‑on Okta administration experience in an enterprise environment, preferably supporting India‑based and global users.
• Strong knowledge of IAM concepts (SSO, federation, MFA, RBAC, user lifecycle management) and experience with SAML 2.0, OIDC/OAuth 2.0, and SCIM integrations.
• Experience integrating Okta with Active Directory and/or Azure AD and managing identity synchronization.
• Scripting/automation experience (PowerShell, Python, or REST APIs) for bulk operations, reporting, and workflow automation.
• Ability to work in a distributed team environment, with strong communication skills suitable for collaborating with stakeholders in Hyderabad and other regions.

Preferred qualifications

• Okta Certified Administrator and/or Okta Certified Professional.
• Experience in a large IT/ITES, SaaS, BFSI, or product development organization in India.
• Familiarity with ITIL processes, ServiceNow or similar ITSM tools, and SIEM platforms used in enterprise environments.

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.