• Lead moderately to highly complex implementation projects involving multiple systems, integrations, teams, clients, and vendors.

• Define project scope, objectives, success criteria, and measurable outcomes; translate business and technical requirements into executable project plans.

• Serve as the primary point of contact for all project stakeholders, including clients, internal teams, and external IT partners/vendors.

• Manage cross-functional teams and coordinate dependencies across Implementation, IT, Product, QA, Payment Operations, Client Delivery, and vendor organizations.

• Build and manage end-to-end project plans, including schedules, milestone tracking, and executive-level reporting.

• Oversee implementation activities involving data integrations, file exchanges, and system configurations, ensuring alignment across technical and business teams.

• Partner with client IT teams to understand system architecture, data flows, and integration points, and incorporate this understanding into project planning and risk management.

• Ensure alignment and readiness for data mapping, transformation, validation, and testing activities across systems.

• Manage scope and change control processes, including assessing impacts to timeline, cost, and resources while maintaining alignment to business objectives.

• Identify, assess, and mitigate project risks, including milestone delays, data quality issues, integration dependencies, and technical constraints; develop contingency plans to ensure successful delivery.

• Facilitate stakeholder engagement, ensuring clear communication, alignment, and timely escalation of risks, issues, and decisions.

• Ensure high-quality deliverables and successful transition of projects to production support and operations teams.

• Drive collaboration, accountability, and transparency across teams to ensure alignment and delivery success.

• Client/Customer Focus – Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships. Seeks to understand and educate customers; builds collaborative relationships and takes action to meet their needs and concerns.

• Communication – Communicates accurately, honestly and effectively, both in oral and written form, practices active listening. Clearly conveys information and ideas through a variety of media to individuals and groups in a manner that engages the audience and helps them understand the information.

• Team Success – Actively participates as a member of a team to move the team toward the completion of goals.

• Problem Analysis & Solving – Uses sound or logical judgment to spot and analyze problems; develops alternative solutions and initiate's action. Proactively identifies complex problems; identifies, proposes and implements solutions in a deadline driven environment.

• Strategic – Organizes information and data to identify/explain trends, problems, and causes; combines information to identify underlying issues. Identifies the key tasks and resources needed to achieve objectives.

• Initiative – Highly motivated to take prompt action to accomplish objectives; strives to achieve goals beyond what is required; proactive. Respond quickly; takes action and goes above and beyond.

• Planning and Organizing – Establishes courses of action for self and others to ensure that work is completed efficiently. Able to prioritize, determine tasks, create schedules, leverage resources and stays focused.

• Living the Vision and Values – Keeps the company’s vision and values at the forefront of decision-making and action.

Education/Experience:

• Bachelor’s degree required; Master’s degree preferred.

• 5+ years of project management experience, with a strong focus on technology implementations, client onboarding, and system integrations.

• Proven experience delivering projects across Agile, Waterfall, or hybrid methodologies; able to adapt approach based on project complexity and stakeholder needs.

• Demonstrated success managing large, complex, data-driven implementations in a fast-paced, client-facing environment.

• Working knowledge of data integration concepts, including APIs, SFTP, batch processing, and file-based exchanges (e.g., XML, flat files).

• Experience working with data mapping, transformation, and validation processes, and understanding how data flows across systems.

• Experience working with vendors, consultants, and third-party technology providers to deliver integrated solutions.

• Ability to communicate effectively with both technical and non-technical stakeholders, including senior leadership.

• Proficiency in using tools such as Jira, Confluence, Smartsheet, or similar platforms to support project delivery and cross-team collaboration.

• Proficiency in using AI tools to enhance project delivery (e.g., planning, documentation, reporting, and analysis).

What makes you stand out:

• Experience working in healthcare, insurance, or financial services

• Familiarity with healthcare data formats and standards (e.g., X12 837/835).

• Experience overseeing or supporting data mapping documentation and integration specifications.

• Strong understanding of software development lifecycle (SDLC), and enterprise system integrations.

• Basic knowledge of SQL or data querying to support validation and troubleshooting.

Preferred Certifications

• PMP (Project Management Professional) or equivalent certification preferred.

• Agile certifications (e.g., Certified Scrum Master, SAFe) are a plus.