About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

The Scrum Master acts as a servant leader and coach for their team(s) by facilitating clear communication to management and to the team, and by helping to educate the team in
various agility practices and frameworks, ensuring that the processes agreed to by the team are being followed. The Scrum Master is open, approachable, collaborative, and enjoys working with passionate people. They are proactive in solving problems to help their team(s) succeed. They will coach towards best in class solutions that results in high quality product delivery and continuous improvements in a fast-paced environment by helping to remove impediments and fostering an environment for high-performing team-dynamics.

Essential Duties and Functions

• Exhibits Lean-Agile leadership – Exhibits the behaviors of a Lean-Agile Leader with a Lean-Agile Mindset.

• Supports the team rules – The rules of an Agile Team are lightweight, but they are rules nonetheless, and the Scrum Master is responsible for reinforcing them. These may include the rules of Scrum, Built-In Quality practices from Extreme Programming (XP), Work in Process (WIP) limits from Kanban, and any other process rules the team has agreed.

• Facilitates the team’s progress toward team goals – The Scrum Master is trained as a team facilitator and is continuously engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity. Assisting the product owner(s) in maintaining and prioritization of the product backlog. They help the team focus on daily and Sprint Goals in the context of the current Program Increment (PI) Objectives.

• Leads team efforts in relentless improvement – Helps the team improve and take responsibility for their actions; facilitates the team retrospective. Teaches problem-solving techniques and helps the team become better problem-solvers for themselves.

• Facilitates events – Facilitates team meetings, including (where applicable) the Daily Stand-up, Backlog Refinement, Sprint Planning, Sprint Review, and Sprint Retrospective.

• Eliminates impediments – Many blocking issues will be beyond the team’s authority or may require support from other teams. The Scrum Master supports the team in addressing and eliminating these issues to improve the likelihood of achieving the objectives of the Sprint.

• Promotes SAFe quality practices – SAFe provides guidance to assist the teams in constantly improving the quality of their deliverables and meeting the Definition of Done (DoD). The Scrum Master helps foster the culture of technical discipline and craftsmanship that is the hallmark of effective Agile teams.

• Builds a high-performing team – Focuses on ever-improving team dynamics and performance. Helps the team manage interpersonal conflicts, challenges, and opportunities for growth. Escalates people problems to management where necessary, but only after internal team processes have failed to resolve the issue; helps individuals and teams through personnel changes.

• Coordinates with other teams – The Scrum Master supports the team’s efforts to continuously improve communications and relationships with other teams. They frequently represent the team in the Scrum of Scrums (SoS), helping the team remain aware of opportunities to engage and improve program effectiveness. They also often help the team build effective relationships - with the System Team, User Experience, Architecture, and Shared Services.

• Enables organizational effectiveness – The Scrum Master works with other Scrum Masters and stakeholders to help the team contribute towards improving the overall development Value Stream.

• Supports estimating – Guides the team in establishing normalized estimates and helps the team understand how to estimate Features and Capabilities.

Experience, Qualifications, Knowledge, and Skills

• Bachelor’s degree or other four year degree with significant IS experience OR equivalent experience.

• 5-7 years’ experience supporting technical projects, such as software development and delivery, as a Scrum Master or Project Manager. SAFe Scrum or higher Certified preferred.

• An Agile mindset: A mindset that see learning opportunities from issues and failures and a belief that our skills and ability evolve and improve with effort over time.

• Thorough knowledge of Scrum framework and application of core Agile values and principles in managing Product Development and Delivery, SAFe Agile preferred.

• Healthcare IT experience preferred.

• 3-5 years’ experience working with Jira to manage team sprints and commitments.

• Exposure to modern engineering practices like Unit Test-Driven Development, Acceptance Test-Driven Development and Continuous Integration

• Experience in successfully delivering medium/large size projects with minimal direction

• Strong presentation skills as well as good written/oral skills

• Strong time management skills and ability to prioritize workloads

• Ability to transfer knowledge to staff with different backgrounds, educational experiences and learning styles

• Excellent planning and organizational skills

• Excellent telephone and customer service skills

• Strong knowledge of MS Office products
  

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects in daily work use (laptop, monitors, et. al). Sedentary work involves sitting most of the time. Use of keyboards (typing) and exposure to computer screens occurs daily. Pleasant work environment in office locations with occasional noise or dust.

• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands; reach with hands and arms; think; and talk or hear (multi-channel, two-way communication during work hours is required).

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.