At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Project Manager – Strategic Initiatives sits within Strategic Enablement in the Payments Business Unit, supports the Enterprise Project Management Office (EPMO), and reports to the Manager, Project Management.

This role provides strategic delivery leadership for high-priority initiatives that are critical to the organization’s success. These initiatives involve ambiguity, cross-functional stakeholder management, executive visibility, operational transformation, and technical dependencies requiring disciplined execution, a strong bias towards action, and informed decision making. Project Managers on this team are accountable for shaping execution strategy, driving alignment, and guiding initiatives to successful outcomes at scale.

Strategic Initiatives projects are assigned to this team due to elevated organizational impact, delivery risk, stakeholder coordination requirements, or operational and technical transformation needs. Initiatives may be internally or externally facing and frequently involve close partnership with engineering, development, AI and automation, and technology teams.

What You’ll Do

• Manage high-priority strategic initiatives with significant business impact, executive visibility, and cross-functional scope

• Drive execution across cross-functional and cross-domain environments, navigating complex stakeholder landscapes and ensuring alignment, accountability, and effective decision-making

• Operate effectively in ambiguous, high-risk environments by proactively identifying gaps, risks, and dependencies early, and driving clear, aligned paths forward with appropriate escalation

• Translate strategic goals into structured, scalable delivery approaches, framing problems, defining objectives, KPIs, constraints, and tradeoffs, and providing clear recommendations to support leadership decisions

• Establish and manage governance, communication, and reporting cadences, including stakeholder forums, executive updates, and portfolio level visibility

• Own stakeholder communication and executive reporting, synthesizing complex information into concise, decision-ready insights and materials

• Manage resource and capacity planning across initiatives, proactively identifying constraints, balancing priorities, and escalating conflicts as needed

• Lead end to end project lifecycle activities, including intake, kickoff, scoping, discovery, planning, RAID management, and charter development with clear ownership and success criteria

• Drive proactive risk, issue, and dependency management, including technical and integration considerations, with mitigation planning and timely escalation

• Lead communication and change management efforts aligned to stakeholder and operational impacts, ensuring clear documentation of decisions, roles, and next steps

• Maintain delivery health awareness, including tracking progress, capacity, and overall initiative performance

• Facilitate phase-level closeouts and post-mortems to capture outcomes, lessons learned, and continuous improvement opportunities

• Identify cross-initiative themes, systemic risks, and execution insights to inform leadership discussions and strategic direction

What You’ll Bring to Zelis

• Bachelor’s degree with 2-3 years of experience in project management, consulting, operations, or a related field

• Experience in Healthcare Technology, Payment Operations, or Financial Services is a plus

• PMP or related certification is preferred

• Experience leading cross-functional initiatives in fast-paced, evolving, or technically complex environments

• Familiarity with change management, governance processes, and project delivery lifecycle management

• Develop executive-ready presentations that translate complex initiative updates, risks, and decisions into clear, concise, and actionable narratives for leadership audiences

• Adept at building strong relationships, driving alignment across teams, and influencing without direct authority

• Bias for action; able to move work forward despite ambiguity or dependencies

• Strong structured problem-solving, critical thinking, decision making, and sound judgment under pressure

• Balances strategic thinking with hands-on execution to drive outcomes

• Comfortable operating in technically complex environments and quickly building context around systems, workflows, integrations, and dependencies

• Experience using Smartsheet, Jira, Confluence, Microsoft Office Suite, or similar project management and collaboration

• Delivers initiatives with clarity, discipline, and measurable impact

• Proactively identifies risks and helps guide complex decisions

• Keeps stakeholders aligned, informed, and accountable throughout delivery

• Continuously improves execution to drive scalable, repeatable results

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.