At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Member Engagement & Transparency Business Unit at Zelis is seeking a highly strategic and operationally focused leader to drive product planning, governance, and cross-functional coordination across the organization. Reporting to the VP of Operations & Product Readiness, this role will play a critical part in orchestrating the annual capital planning process, supporting long-range product planning, and ensuring alignment between product strategy and investment priorities.

This individual will partner closely with Product leadership across the business unit to coordinate strategic operating plans (SOPs), business cases, and investment proposals that support annual and multi-year planning cycles. The role requires strong organizational leadership, executive communication skills, and the ability to drive accountability across a complex, matrixed environment.

The ideal candidate brings a combination of product operations, strategic planning, program management, and financial planning coordination experience. They will serve as a trusted operational partner to Product leadership, ensuring planning processes are executed effectively, deadlines are met, and business initiatives align with organizational priorities.

What You'll Do:

Strategic Planning & Capital Planning

• Lead and coordinate the annual capital planning process across the Member Engagement & Transparency Product organization

• Partner with Product leaders to develop and consolidate strategic operating plans (SOPs) that support annual investment planning and long-range product strategies

• Ensure product-level business cases, investment proposals, and planning materials are complete, aligned, and submitted within established timelines

• Review strategic operating plans and business cases for alignment with organizational objectives, portfolio strategy, customer needs, and financial goals

• Facilitate planning discussions with Product, Finance, Operations, and Executive Leadership to support prioritization and investment decisions

• Support development and maintenance of long-range product planning frameworks and portfolio roadmaps

• Identify risks, dependencies, and tradeoffs across planning initiatives and proactively drive resolution strategies

Product Operations & Governance

• Establish operational rhythms, governance processes, and planning cadences across the Product organization in support of Strategic Planning

• Drive accountability across Product teams to ensure planning milestones, deliverables, and approvals are completed on time

• Develop standardized templates, reporting mechanisms, and planning processes to improve consistency and transparency across the organization

• Partner with Product leadership to track strategic initiatives, investment priorities, and portfolio-level progress

• Coordinate cross-functional collaboration between Product, Finance, Technology, Operations, and other business stakeholders

• Support executive-level reporting, portfolio reviews, and planning presentations

• Continuously improve planning, prioritization, and operational governance processes

Cross-Functional Leadership

• Serve as a trusted operational partner to Product leadership and the VP of Operations & Product Readiness

• Facilitate alignment across multiple stakeholders and functional teams in a highly matrixed environment

• Help translate strategic priorities into actionable operational plans and execution frameworks

• Drive communication and transparency across planning cycles and organizational initiatives

• Support change management and organizational readiness related to strategic planning initiatives and investment priorities

What You'll Bring:

• 7+ years of experience in Product Operations, Program Management, Strategic Planning, Portfolio Management, or related operational leadership roles

• Demonstrated experience coordinating annual planning, capital planning, portfolio governance, or long-range strategic planning processes

• Strong understanding of product organizations, product development lifecycles, and operational planning processes

• Proven ability to manage complex cross-functional initiatives involving multiple senior stakeholders

• Strong analytical and organizational skills with the ability to synthesize complex information into actionable insights

• Excellent communication and executive presentation skills

• Experience working closely with Product, Finance, Technology, and Operations leaders

• Ability to influence without direct authority and drive accountability across teams

• Experience developing business cases, investment proposals, or strategic planning documentation

• Strong project and program management capabilities, including risk management, dependency tracking, and milestone coordination

• Proficiency with planning and collaboration tools such as Jira, Confluence, Smartsheet, Microsoft Office, or similar platforms

• Healthcare, healthcare technology, fintech, or regulated industry experience preferred

Preferred Leadership Characteristics

• Strategic thinker with strong operational execution skills

• Highly collaborative and relationship-oriented

• Comfortable operating in ambiguity and driving structure where needed

• Strong attention to detail with an enterprise mindset

• Self-starter who can independently manage priorities and influence outcomes

• Ability to balance tactical execution with long-term strategic planning

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Base Salary Range

$139,000.00 - $176,700.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.